Marjorie Harripersad
Customer Service
“My specialties are effective communication, and time management.”
Managing the creation and distribution of customized promotional products can be something of a daunting task. Although it isn’t always obvious from the outside looking in, there are a great many moving parts that need to join together seamlessly to ensure successful operations at SVS Marketing. Together with the sales team, Marjorie Harripersad works hard to maintain these operations, and to support the company’s clients as best as she can. Her position is particularly focused on customer service, though this is a very simplistic term for what she does on a regular basis. Of course, customer service and support is a huge part of what goes on every day at SVS Marketing, and Marjorie is an important part of that process.
As part of her role in sales support, Marjorie works primarily with six other members of the SVS sales team, as well as with a wide variety of vendors and customers. She is present throughout the complete ordering process, beginning with receiving order requests from clients, and ending with the final invoices. This also means that when one of her clients needs an order fulfilled as quickly as possible, it falls largely to Marjorie to speed things along. These rush orders constitute some of the most challenging aspects of this kind of work, but her ability to manage time effectively (no matter how much or little is available) makes her well-suited for the role.
“I prioritize in order to stay organized.”
Organization is another very important part of Marjorie’s work. Being the supporting figure for six other team members means a lot of clients, vendors, orders, and programs pass by her desk on a regular basis. Fortunately, she is both detail-oriented and meticulous, and can effectively prioritize the work that needs to get done first. These are qualities that serve her well in her role with customer service as well — her clients can always come to her for the information they need, knowing that she either knows what they need, or knows exactly where that information is.
When she isn't working with clients, vendors, or her co-workers, Marjorie can often be found reading a book or watching a documentary. She greatly enjoys learning, considers herself an avid reader, and is also fond of long walks and country music. When she is working with clients, vendors, or her co-workers, Marjorie is working hard, and bringing her great personality to bear on the world around her. She enjoys her work with SVS because of its friendly, team-driven atmosphere, which fits right in with her personality. Marjorie works well in this team, and she works very hard to ensure that the customers of SVS Marketing are, at all times, happy with the service, products, and programs the company is providing them with.
“At SVS we work as a team to achieve the common goal of customer satisfaction.”